State Audit Institution Middle East
Challenges
Client was having many queries regarding the workings of the organization from local and international members along with complaints and disputes. Client was looking for an intergrated solution that will ensure seamless response to quries in English and Arabic laguage through an interactive chatbot and a digital charecter
Solution
Excelligent AI’s porposed solution has four major aspects:
- Data Crawling from websites, internal Knowledge bank and other relavent sources of information
- AI chatbot capabilities to ensure on time and relavent responses to queires in english & arabic using custom LLM
- Text to Speech capability
- Creating & training a 2D digital character Aisha to respond to queries with speed and accurecy
Outcome
Excelligent AI’s solution helped client on:
- On Time & Accurate response to queries leading up to improved member satisfaction
- Multi Lingual capability ensured seamless communication among arabic and english speaking members
- 2D character Aisha will be placed in all major destinations on Kiosk to ensure high level of member engagement
- 80% of mundane queires are solved by the bot increasing efficiency of Audit staff allowing them to work on more critical assignments