Case Study 1 - Monitoring

Customer had complex system of Integration ( Batch and Real time), Salesforce Batches. Over 100 integrations and over 80 Salesforce Batch processes. All integration has sumo log alerts, Salesforce Batches has email alerts.

Challenges

Establish a monitoring system to:

• Track Sumo alerts & emails
• Track Issus and success
• System Health check
• Address container issues
• Message processing

Solution

Solution was built using salesforce features and all issues were centralized, viewable and actionable in salesforce. Used Salesforce Service Email for solution.

Define all integration in salesforce with Type i.e. Salesforce Batch, Integration Batch, Integration Realtime

• Monitoring of Volume – Realtime integration
• Monitoring of logs
• Case Alerts setup

Outcome

• Customer has a single view of Salesforce integrations Status
• Integrated Dashboard for management.